Incident Report Writer
Generate professional IT incident reports with timeline, root cause analysis, and action items.
This is an AI tool. The text you enter is sent to our AI service to generate your result. Our own server doesn't store it or use it for training; if it's down, a backup AI provider may handle it. How we handle your input
How to Use Incident Report Writer
- 1Paste in what you know about the incident — timeline, symptoms, what you changed, what the monitoring showed. Rough notes are fine; this is the field that determines whether the report is useful.
- 2Set the severity: P1 Critical, P2 High, P3 Medium or P4 Low.
- 3Name the system or service affected — 'Payment API', 'AWS RDS'.
- 4Pick the audience: Internal IT / Engineering, Senior Management, External / Customer-Facing, or Post-Mortem / Retrospective. This changes the report more than anything else on the form.
- 5Generate, then check every timestamp and technical claim against your own logs before the report goes anywhere.
Frequently Asked Questions
How much does the audience setting change?
Substantially. The engineering version keeps the technical detail; the management version leads with business impact and duration; the customer-facing version drops internal system names and blame entirely; the post-mortem version emphasises root cause, contributing factors and what to change. Same incident, four genuinely different documents.
Does it produce a blameless post-mortem?
The post-mortem format is structured around root cause, contributing factors, what went well and what could be improved — which is the blameless shape. Whether the write-up stays blameless also depends on how you describe the incident in the input.
Will it invent timestamps or metrics?
It can, and this is the thing to watch. A language model asked for an incident report will happily produce a plausible timeline with numbers that came from nowhere. Check every time, duration and metric against your logs and monitoring before you circulate it.
Can I send the customer-facing version as-is?
Not without review. External incident communications usually need sign-off, may have contractual notification requirements attached, and can carry legal implications if you admit fault in particular wording. Treat it as a draft for whoever owns that decision.
What should I not paste in?
Credentials, API keys, customer data, internal hostnames and IPs you would not want outside your network, and anything covered by a confidentiality obligation. Describe the incident, not the contents of your secrets manager.
About Incident Report Writer
Incident reports get written at the end of a long day by the person who has just finished fixing the thing, which is why they are usually late and thin. The Incident Report Writer turns your notes into a structured report — actions taken, root cause, contributing factors, and what went well or badly — at a severity and for an audience you set.
The audience selector is the reason to use this rather than a template. A P1 write-up for the engineering channel, the same incident for the exec summary, and the customer-facing status page update are three different documents with different vocabularies and different things left out. Generating all three from one set of notes takes about a minute.
The post-mortem format is worth using even for incidents that resolved quickly. Its four sections — root cause, contributing factors, what went well, what could be improved — are the ones that turn an incident into a change, and they are the ones people skip when writing freehand at 11pm.
Two hard rules. Verify every timestamp, duration and metric against your own logs: AI produces convincing timelines out of nothing, and a wrong number in an incident report undermines everything else in it. And keep credentials, customer data and sensitive internal addressing out of the input — your text goes to our own AI server over HTTPS, is used once, and is never stored or used for training, but sensitive operational detail does not belong in any third-party tool. If our server is down, a backup AI provider may handle the request under its own data policy.