SLA Generator
Create professional Service Level Agreements with uptime targets, response times, and service credits.
This is an AI tool. The text you enter is sent to our AI service to generate your result. Our own server doesn't store it or use it for training; if it's down, a backup AI provider may handle it. How we handle your input
How to Use SLA Generator
- 1Describe the service and the commitments you intend to make — uptime target, support hours, response times, anything already agreed commercially.
- 2Pick the service type: Managed IT Services, SaaS / Cloud Platform, Hosting / Infrastructure, Helpdesk / IT Support, or Network / Connectivity.
- 3Enter the provider and client names so the document reads as a real agreement rather than a template.
- 4Click 'Generate SLA Document'.
- 5You get a full SLA: scope and exclusions, availability and how uptime is calculated, incident response times by priority, maintenance windows, service credits, reporting, and both parties' responsibilities. Have it reviewed before it is signed.
Frequently Asked Questions
Is this a legally binding document I can sign?
No — it is a draft. An SLA is a contractual document with real financial exposure through its service credit regime, and it needs review by someone qualified in your jurisdiction before anyone signs it. Use this to get to a complete first draft quickly, not to skip the lawyer.
Does it include service credits?
Yes, as its own section. That is the clause with money attached, so it is also the one to scrutinise hardest: check the credit percentages against what your business can actually absorb if you miss the target for a month.
How does it handle uptime calculation?
It spells out the calculation method rather than just stating a percentage, and separates scheduled maintenance from counted downtime. That distinction is where most SLA disputes actually start, so it is worth reading closely and adjusting to what you can measure.
Should I commit to the uptime figure it suggests?
Only if you can measure it and meet it. The tool writes what you describe; it has no idea what your infrastructure actually achieves. Check the target against your historical monitoring data before it goes in a contract.
Does it cover both parties' obligations?
Yes — there is a responsibilities section for the provider and for the client. Client obligations matter more than people expect, since an SLA where the customer has no duties makes every outage the provider's fault regardless of cause.
About SLA Generator
The SLA Generator produces a complete service level agreement — scope and exclusions, availability targets with the uptime calculation spelled out, incident response times by priority, scheduled maintenance, service credits, performance reporting, and responsibilities on both sides.
The sections that matter commercially are the ones people leave vague: how uptime is calculated, what counts as excluded maintenance, and what the service credits actually pay out. This produces explicit language for all three, which is the point — an SLA that is vague about uptime calculation is an SLA you will argue about.
Service type changes the shape meaningfully. A managed IT services agreement is built around helpdesk response and coverage hours; a SaaS platform agreement is built around availability and data. Picking the right one avoids a document full of clauses that do not apply.
Be clear about what this is: a first draft of a contract with financial exposure attached. Do not sign it or send it to a client without review by someone qualified in your jurisdiction, and do not commit to an uptime figure you have not verified against your own monitoring. Your input goes to our own AI server over HTTPS, is used once, and is never stored or used for training. If our server is down, a backup AI provider may handle the request under its own data policy.